Shipping Policy/ Payment Terms
Shipping Policy
Shipping Costs
Shipping costs vary depending on the product and destination. They will be displayed during the checkout process. For international deliveries, additional customs duties or import taxes may apply, which are the responsibility of the customer.
Delivery Area
We offer worldwide shipping, depending on the capabilities of our delivery partners. Not all products can be shipped to every country.
Delivery Times
Since products are shipped directly from the manufacturer or supplier, delivery times are as follows:
Within Europe: 7–14 business days
International: 14–30 business days
Please note that delays may occur due to customs clearance or other external factors.
Shipping Partners
Shipping is handled directly by our partners. We work with various carriers to ensure the best possible delivery times.
Risk of Transport
The risk of loss or damage to the goods passes to the customer once the goods have been handed over to the carrier.
Returns
Returns are always possible if the goods are unused and in their original packaging. Customers may initiate a return within 14 days of receiving the goods. Return costs are borne by the customer unless the goods are defective or incorrectly delivered.
Payment Terms
Payment Methods
We offer the following payment options:
Credit card (Visa, Mastercard, etc.)
PayPal
Prepayment (bank transfer)
Sofortüberweisung / instant transfer
Payment Process
Payment is made directly at the time of order. Orders will only be processed once payment has been received.
Currency
All prices are shown in the currency specified in the shop. For international payments, exchange rate fees may apply and are the responsibility of the customer.
Third-Party Providers
Payment processing may be carried out by third-party providers such as PayPal, Stripe, or Shopify Payments. The respective terms and conditions of the payment providers apply.
Refunds
In the event of a cancellation, withdrawal, or return, the amount will be refunded to the same payment method used for the original transaction. Processing times may vary depending on the payment provider.